Privacy Policy — Bee-Have: Pediatric Behavioral Support Team

1. Introduction

Bee-Have Pediatric Behavioral Support Team ("we," "our," or "us") is committed to protecting your privacy and the privacy of your child. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As a healthcare provider, we are also subject to the Health Insurance Portability and Accountability Act (HIPAA) regarding Protected Health Information (PHI). This Privacy Policy should be read in conjunction with our Notice of Privacy Practices, which is provided to clients when services begin.

2. Information We Collect

Personal Information

We may collect the following personal information when you submit forms on our website or communicate with us:

Contact Information: Name, email address, phone number, mailing address
Child Information: Child's name, date of birth, diagnosis, behaviors of concern
Emergency Contact Information: Name and phone number of emergency contact
Service Preferences: Services you are interested in, funding source, referral source

Phone Number Collection and Use

When you provide your phone number through our website forms, we collect it for the following purposes:

To contact you regarding your inquiry or consultation request
To send appointment reminders and scheduling updates (if you opt in to SMS)
To communicate important information about your child's services
To respond to questions or concerns about services

We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used solely for communications related to Bee-Have services.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

IP address
Browser type and version
Pages visited and time spent on pages
Referring website
Device information

3. SMS/Text Message Communications

If you opt in to receive SMS/text messages from Bee-Have, the following applies:

Consent: SMS communications are opt-in only. We will only send text messages if you have explicitly consented by checking the SMS consent box on our forms.
Message Types: You may receive appointment reminders, scheduling confirmations and updates, service-related notifications, and responses to your inquiries.
Frequency: Message frequency varies based on your appointment schedule and service needs.
Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation and will no longer receive SMS messages from us.
Data Sharing: Your phone number and SMS consent status are not shared with third parties for their marketing purposes. We may use third-party service providers (such as Twilio) to deliver messages, but they are contractually obligated to protect your information.
No Conditions: Consent to receive SMS messages is not a condition of purchasing any goods or services from Bee-Have.

4. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and consultation requests
Schedule and confirm appointments
Provide ABA therapy and related services
Send appointment reminders (via phone, email, or SMS if opted in)
Communicate about your child's progress and care
Process payments and billing
Comply with legal obligations
Improve our website and services

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., email delivery, SMS delivery, payment processing). These providers are bound by confidentiality agreements.
Legal Requirements: We may disclose information when required by law, such as to comply with a subpoena or similar legal process.
Safety: We may disclose information when we believe disclosure is necessary to protect the safety of an individual or the public.
With Your Consent: We may share information with other healthcare providers or schools when you provide written authorization.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (HTTPS)
Secure storage of form submissions
Limited access to personal information on a need-to-know basis
Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

Website form submissions: Up to 1 year
Client health records: As required by California law (minimum 7 years after the last service date, or until the child reaches age 19, whichever is longer)
SMS consent records: For the duration of your consent plus 4 years

8. Your Rights

You have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you
Correction: You can request that we correct inaccurate information
Deletion: You can request deletion of your personal information (subject to legal retention requirements)
Opt-Out: You can opt out of marketing communications and SMS messages at any time

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our website is intended for parents and guardians seeking services for their children. We do not knowingly collect personal information directly from children under 13. All information about minors is collected from their parents or legal guardians.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Bee-Have Pediatric Behavioral Support Team
Email: adminbee@beehaveserviceteam.com
Phone: (949) 881-4233